Need of Food

No one should go hungry – we’re here to help

Customer information:

In order to get help from All Stars food bank you will need to be referred with a voucher.

Referral process

We work with different frontline professionals and organisations, such as doctors, health visitors, social workers, schools and Citizens Advice. They will be able to refer you and give you a food bank voucher if they think you need emergency food.

All Stars and the referral agency will use this voucher to gather some basic information about you. This will help us to understand why you need support and offer practical guidance, and the right emergency food.

Using your voucher

Once you have been given a voucher, you can exchange this for a minimum of three day’s emergency food. We operate a collection service for people who are able to come to pick up their food. Collection on Fridays from All Stars Boxing Gym, 576 Harrow Road, London W10 4RH (Side entrance on 1st Avenue).

What’s in a food parcel?

We aim to make sure that the food parcels we supply contain at least three day’s worth of nutritionally balanced meals for individuals and families. These emergency food parcels are not designed to meet long-term needs – that’s why we also offer additional support like debt advice where possible.

A typical food parcel includes:

Cereal
Soup
Pasta
Rice
Tinned tomatoes/ pasta sauce
Lentils, beans and pulses
Tinned meat
Tinned vegetables
Tea/coffee
Tinned fruit
Biscuits
UHT milk
Fruit juice

We can also provide essential non-food items like toiletries and hygiene products when they are available.

Dietary requirements

When visiting us, one of the volunteers will run through the food parcel packing list with you to check any special dietary requirements that you may have.

If you are self-isolating, have a disability or are unable to reach us, we can arrange a delivery – currently on Tuesdays.

If you don’t have a referral

You should send a request to your local council, who will either send you food themselves, or provide the information to us to make a delivery. Your local council can also direct you to further support if required.

Alternatively, if you have a support worker/key worker/adviser then you can ask them to refer you. You can also get a referral from any organisation/charity who is providing you with support.

Westminster:

westminsterconnects@westminster.gov.uk or phone on 020 7641 1222 (10am to 5pm, 7 days a week).

Kensington and Chelsea:

You can contact the Covid-19 Hub by email at C19Hub@rbkc.gov.uk or call the dedicated line on 020 7361 4326. For more information, visit https://www.rbkc.gov.uk/health-and-social-care/coronavirus-covid-19/coronavirus-advice-care-homes-clinically-vulnerable-and

Brent:

Call the helpline on 020 8937 1234 open 9am to 5pm, Monday to Friday or email coronavirus@brent.gov.uk

Guidance and support

Food bank volunteers are there to help. They will take the time to listen and make sure you feel comfortable during your visit to the food bank. They are trained to identify and offer practical guidance to help tackle the reasons for your referral to the food bank and will work with you to make sure you have access to the support you need.


MAKE A REFERRAL

We currently only serve the Westminster area.

Please email us to request a referral form if you don’t already have one, once you receive the form please fill out the form completely in order to provide all of the information needed. We can only provide a home delivery when the person cannot afford food, if they can afford food, please find alternative support using the council based services.

If you are passing on a request from someone you are not supporting directly, please only refer the person for 1 week, they will then need further referrals for further packages.
If you are a support worker/adviser to the person being referred you can refer them for more than 1 week.

If your referral needs urgent attention, please give us a call on 0747 542 6327 or email us at allstarsyouthclub.org@gmail.com